Some parts of the printer are designed to rotate in ONE direction ONLY
Before calling for Technical Support… Try to be near printer when you call us for technical support. Find out what recent work may have been performed on the machine. Save samples of defective print. Note if the problem is intermittent or a "hard" error or permanent problem. Check to see if printer is under warranty.
Print defects… Try a different toner cartridge. Clean excess toner and dust from the paper path Save a copy of defective print. Stop print halfway through machine to see if the defect occurs on the drum Determine if the defect repeats going down the page.
Paper path problems (Jams)… Check for obstructions Determine exact location of paper jams If possible, try alternate paper path Is paper leaving tray Is paper tray overfilled
Printer will not communicate… Be sure the printer is set to the proper inter face mode (Serial or Parallel) Try the printer on a different computer. Check software setup and options. See if its engine test works. Change the printer cable.
Error codes… Write down error code exactly as it appears Note what events took place as the error code occurred Turn printer off and back on to see if error goes away
Alphamega - Suite 73, Level 4, 330 Wattle street, Ultimo NSW 2057 AUSTRALIA